Terms of Service

By accessing or using the Service, you represent that:

• You are at least 18 years old and have legal capacity to enter into a binding agreement.
• If you use the Service on behalf of an organization, you have authority to bind that organization to these Terms.
• You are not located in a country subject to a U.S. government embargo or on any U.S. government list of prohibited or restricted parties.
• You will use the Service only in compliance with these Terms, our Acceptable Use Policy, and all applicable laws.

If you do not agree to these Terms, you may not access or use the Service.

VCI SCRAPER is a software platform that allows users to request collection of publicly available business data through natural-language prompts. The platform's intelligence agent ("SPYDER") parses requests, identifies appropriate public sources, executes data collection through automated tools, and delivers structured datasets in CSV or other formats.

Scope of Collection

The Service collects data only from sources that are:

• Publicly accessible without authentication
• Not protected by technical access controls intended to restrict scraping
• Not subject to enforceable contractual prohibitions on collection that have been brought to our attention

Account Creation

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Account Security

You must immediately notify us at security@vciscraper.com of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.

One Account Per User

Creating multiple accounts to circumvent free trial limits, evade a suspension, or otherwise abuse the Service is prohibited and may result in termination of all associated accounts and forfeiture of credits.

How Credits Work

The Service operates on a credit-based, pay-as-you-go model. Each new account receives 100 free credits on signup. Additional credits are purchased through one-time payments processed by Stripe. Credits are deducted in proportion to the cost of each data pull, as estimated by SPYDER before execution and confirmed by you.

Payment Terms

• All payments are processed in U.S. dollars via Stripe.
• Credits are added to your account immediately upon successful payment.
• Credits do not expire.
• Pricing is subject to change with 30 days' notice; price changes do not retroactively affect credits already purchased.

Credits are generally non-refundable. We will issue refunds in the following circumstances:

1. Failed pulls. If a paid pull fails through no fault of yours (e.g., source goes offline, internal system error), the held credits are automatically released back to your account.
2. Duplicate charges. Stripe duplicate-charge errors will be refunded within 5 business days.
3. Unauthorized charges. If you report an unauthorized charge within 30 days, we will investigate and refund as appropriate.
4. Within 14 days of purchase, unused credits only. If you have purchased credits and have not yet used any of them, you may request a refund within 14 days for the unused balance. Once any credits from a purchase have been spent, the entire purchase becomes non-refundable.

Refund requests must be sent to billing@vciscraper.com.

Your use of the Service is governed by our Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference. The AUP prohibits, among other things:

• Using the Service to harvest data for harassment, stalking, doxxing, or unlawful discrimination
• Scraping protected health information (PHI), financial account data, or other regulated personal information
• Reselling raw VCI SCRAPER output as a competing data product
• Using the Service to facilitate spam, phishing, or other unlawful outreach

Violations may result in immediate account suspension, forfeiture of credits, and referral to law enforcement.

Your Data

You retain ownership of the natural-language requests you submit and the structured datasets delivered to you. We grant you a non-exclusive license to use delivered datasets for any lawful business purpose, subject to the rights of third parties in the underlying data.

Our Platform

We retain all rights to the platform itself, including SPYDER, the planner, source recipes, infrastructure, and all software comprising the Service.

Aggregated Usage Data

We may aggregate and anonymize usage data (which queries are popular, which sources are most-requested, latency metrics, etc.) to improve the Service. Aggregated data does not identify individual users.

Service Improvement

By using the Service, you grant us a limited license to use your queries (in aggregate, anonymized form) to improve SPYDER's planner accuracy and source library. We do not train AI models on your delivered datasets.

The Service relies on third-party services to operate, including but not limited to:

"VCI SCRAPER", "SPYDER", "Vendetta Cyber Intelligence", "VCI", and the VCI logo are trademarks of Vendetta Cyber Intelligence. You may not use these marks without our prior written consent.

All software, source code, documentation, designs, source recipes, planner prompts, and other materials comprising the Service are the exclusive property of VCI and protected by copyright, trade secret, and other intellectual property laws.

If you believe content on the Service infringes your copyright, please send a DMCA notice to dmca@vciscraper.com with all information required under 17 U.S.C. § 512(c)(3).

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• VCI's total cumulative liability for any claim arising from or relating to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or $100, whichever is greater.
• VCI is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost data, lost goodwill, or business interruption, even if advised of the possibility of such damages.
• The limitations in this section apply regardless of the theory of liability (contract, tort, statute, or otherwise) and even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless VCI, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

1. Your use of the Service, including any data you request, receive, or use
2. Your violation of these Terms, our AUP, or any applicable law
3. Your violation of any third-party rights, including intellectual property or privacy rights
4. Any content or queries you submit through the Service

By You

You may terminate your account at any time by emailing support@vciscraper.com or via the Settings page. Unused credits remaining on a terminated account are forfeited unless eligible under our refund policy (Section 05).

By Us

We may suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of these Terms or our AUP
• Suspected fraudulent or unlawful activity
• Failure to pay or chargebacks
• Court order or legal requirement
• Cessation of the Service

Termination does not relieve you of any payment obligations accrued prior to termination.

Informal Resolution

Before filing a claim, you agree to attempt to resolve the dispute informally by contacting legal@vciscraper.com. We will attempt to resolve the dispute within 60 days.

Binding Arbitration

If we cannot resolve the dispute informally, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except that you may bring a claim in small-claims court if eligible.

Class Action Waiver

You and VCI agree that disputes must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. Any action not subject to arbitration shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.

We may modify these Terms at any time. For material changes, we will provide notice by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

If you do not accept the modified Terms, your sole remedy is to terminate your account before the effective date.

For questions about these Terms or the Service: